- Contact information
- Customer Service Level for all contact
- Complaints procedure
- Abuse contact email address
If the customer requires a direct renewal notice. It is the registrant’s responsibility to make sure their contact details are up to date. JCL take no responsibility if your domain renewal fails due to your contact details being incorrect. If you do not wish to renew a domain please make sure you contact us a minimum of 14 days before your domain expires by emailing us at renewals@jcl.co.uk. Alternatively you can set your domain to auto renew, this can be managed through the client portal area. All domains will be auto renewed 14 days in advance of the domain name expiring and will be billed 30 days in advance.
If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee. Please log into the client portal area to view renewal fees. After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of £100 + VAT. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. JCL will not guarantee the renewal of a domain name.
If domains are auto renewed can you make sure your renewal email contains a statement saying: In allowing this domain(s) to renew, you are agreeing to the registrars and the registries terms and conditions.
T&C’s for registrants including Nominet domain name registration T&C’s: http://www.nominet.org.uk/uk-domain-names/registering-uk-domain/legal-details/terms-and-conditions-domain-name-registration.
All abuse emails are sent to abuse@jcl.co.uk or support@jcl.co.uk or they would call 08444123224 Help Desk If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc.), please contact us at JCL 08444123224 with as much detail about the abuse. We will investigate your complaint immediately. Or abuse complaints: abuse@jcl.co.uk
Please contact Support on 08444123224 using one of the contact methods below, outside of office hours please email us at support@jcl.co.uk. We will to respond to all points of contact within 1 business day and aim to resolve any issues you have within 5 business days.
All service levels are dealt with 4 – 8 hours response and some customers have 24/7 cover, as set in the JCL Contract.
T&C’s for registrants including Nominet domain name registration T&C’s: http://www.nominet.org.uk/uk-domain-names/registering-uk-domain/legal-details/terms-and-conditions-domain-name-registration.
If you no longer wish to carry on with your contract with JCL please email me no less than 90 days before your services are due to be renewed. Your account will only be deemed as terminated once all outstanding balances have been paid in full. Domains will only be considered for transfer once all balances have been settled, JCL will not charge you for transferring a domain(s) away to another registrar’s tag. The customer acknowledges that, termination of the agreement for any reason will result in JCL ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to), deletion of data .e.g. hosting account(s) and mail boxes.
However JCL Will charge the Customer if we have to remove DNS Entry’s for services such as DNS backups failover services and email service provided by JCL The charges vary due to what service they have.
All renewal Notices are sent out via email and listed on our contract (They are listed on the contract giving the date of renewal)
